All COVID-19 related product orders are non-cancellable and non-returnable. See COVID-19 Return Policy.
Our standard return policy for most products is 21 days from the ship date, however Heart Alive has over 5,000 items featured on the website. The return policy for each product may vary.
Return Shipping: Customer is responsible for return shipping charges, unless the item is confirmed defective. If any product is found to be defective, One Beat will promptly exchange and send a return label or UPS call tag for the return.
RMA (Return Material Authorization): An RMA number is required on all returns. Call us for an RMA number and instructions on how and where to return your order. All returns without an RMA number are subject to our 21 day return policy and may not be honored. If the return is honored, a 25% restock fee may be applied. If the return is not honored the item will be returned to the customer at their expense.
Defective Items: All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.
Special Ordered Items: All items that are special ordered are non-returnable. This will pertain to items with special color, size or alteration. One Beat will not be held responsible for items ordered with a special color not meeting customer requirement.
Refused Shipment: All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.
List of Return Requirements:
- All returns must be in original factory packaging and undamaged
- All parts, including manuals and batteries, must be returned with device orders
- All packaging must be returned
- Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
- Please send a detailed explanation about your return. Example: "Never used or Open" or "Wrong Item Ordered"
- Customer is responsible for return shipping
- Insure your return at the cost of the product in the event your return is lost or damaged
- An RMA number is Required
- When returning your order please write your RMA number on the outside of the box.
Please submit inquiries or requests for return related activities to: